Help & FAQ

Questions or concerns

If you have any questions or concerns regarding your account, payments, bonuses, responsible gaming limits, games, etc, you're always welcome to contact our Customer Service team via email.

Complaints

Please don't hesitate to contact us via email if you are experiencing any issues with Winny Casino. We will do our best to resolve any issues you might have.

When playing in any online casino, you might experience some negative issues. If such a situation ever occurs, remember, you can use your voice and file a complaint with our ADR provider.

Game rules

Individual game rules are included within the game itself.